Customer Experience Trends 2025: Transforming CX with Generative AI and PIM Despite the rapid evolution in how businesses sell and customers buy, one element remains constant: the demand for an exceptional customer experience (CX). Whether in the
5 Must-Have Strategies for Managing Product Catalogs During the Holiday Rush The holiday season is a high-stakes period for retailers. With soaring customer demand and fierce competition, businesses must ensure their product catalogs are flawless, engaging, and
Holiday Rush: When Managing Product Data Feels Like a Marathon As Thanksgiving and Black Friday approach, retailers gear up for the busiest shopping season of the year. For many, managing product data during this time feels like
Leveraging PIM for Managing Compliance and Regulatory Data in the Manufacturing Industry In the current manufacturing environment, characterized by stringent regulations and ever-changing standards across global markets, navigating compliance has become a critical business challenge. As regulatory
Table of Contents OverviewToday’s digital landscape has transformed the customer journey, with interactions spanning numerous channels and touchpoints. To keep up with this shift, businesses need to adapt by offering connected, seamless customer experiences (CX) that meet
From Browsing to Buying: The Impact of Product Information on Customer Satisfaction The experience customers have before purchasing a product can significantly shape their overall satisfaction and brand loyalty. When accurate and detailed pre-sale product information is
The Future of PIM in E-Commerce: AI’s Role in Enhancing Omnichannel Strategies In today’s fast-evolving e-commerce landscape, delivering a seamless customer experience across multiple channels is crucial for success. With the rise of digital-first shopping behaviors, brands
Unlocking Business Growth Through a Unified Customer Experience Strategy Customer expectations have never been higher, with 90% of customer service leaders reporting that these demands have reached an all-time peak, according to a study by HubSpot. However,
From Engagement to Loyalty: The Role of PIM in Phygital Commerce Success Phygital commerce, a blend of physical and digital shopping experiences, is gaining significant traction in the retail industry. As consumers increasingly demand seamless interactions across
Table of Contents Overview In today’s rapidly evolving digital landscape, eCommerce businesses are constantly seeking innovative ways to enhance customer experiences and streamline operations. Two pivotal elements driving substantial growth and transformation in eCommerce are Artificial Intelligence
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